1. Resource Allocation and Usage

1.1 CPU Resources

• Fair CPU scheduling across all virtual instances
• CPU burst capabilities for temporary high-load scenarios
• Monitoring and throttling of excessive CPU usage
• Dedicated CPU core allocation for specific service tiers

1.2 Memory Management

• Guaranteed RAM allocation per service tier
• Swap space management and monitoring
• Memory overcommitment prevention measures
• Automatic memory leak detection and mitigation

1.3 Storage Policies

• SSD-backed storage for all services
• IOPS limits based on service tier
• Storage expansion capabilities
• Automated storage health monitoring

1.4 Network Resources

• Guaranteed network bandwidth per service
• DDoS protection on all connections
• Fair usage policies for network resources
• Traffic prioritization for critical services

2. System Security

2.1 Access Control

• Multi-factor authentication enforcement
• Role-based access control (RBAC)
• IP-based access restrictions
• Session management and timeout policies

2.2 Network Security

• Advanced firewall protection
• Intrusion detection and prevention systems
• Regular security audits and penetration testing
• Real-time threat monitoring and response

2.3 Data Security

• End-to-end encryption for all data transfers
• At-rest encryption for stored data
• Regular backup procedures
• Secure data deletion protocols

3. Monitoring and Maintenance

3.1 System Monitoring

• 24/7 infrastructure monitoring
• Performance metrics tracking
• Automated alert systems
• Resource usage analytics

3.2 Maintenance Windows

• Scheduled maintenance during off-peak hours
• Emergency maintenance procedures
• Customer notification policies
• Service impact minimization strategies

4. Backup and Recovery

4.1 Backup Policies

• Automated backup schedules
• Backup retention periods
• Secure backup storage
• Backup verification procedures

4.2 Disaster Recovery

• Business continuity planning
• Recovery time objectives (RTO)
• Recovery point objectives (RPO)
• Regular disaster recovery testing

5. Service Level Commitments

5.1 Availability

• 99% uptime guarantee
• Service availability monitoring
• Incident response procedures
• Service credit policies

5.2 Performance

• Response time guarantees
• Network latency standards
• Resource allocation guarantees
• Performance monitoring and reporting

6. Compliance and Auditing

• Regular compliance assessments
• Security audit procedures
• Industry standard certifications
• Regulatory compliance monitoring
• Documentation and reporting requirements

7. Policy Updates

• Regular policy review and updates
• Customer notification of changes
• Grace periods for policy changes
• Policy version control

8. Contact Information

For system policy related inquiries:

• Submit a ticket through your REGXA CLOUD Dashboard
• Visit www.regxa.com for more information